Issue:
- Game won’t run
- Game stuck on Initializing
- Game stuck on loading
If you are experiencing this issue, you can try launching the game from the Games.lol play store.
- Press the windows key and search “Play Store”.
- Right click on it and select “run as administrator”, select yes from the user control prompt and the Games.lol platform should open.
- On the Games.lol platform, go to MY GAMES and select the game you want to play.
- Click PLAY NOW
This should launch the game from the Games.lol play store. If this does not resolve the issue, you can use the “Submit a request” to contact us with details of the issue you are experiencing.